We ship to approximately 50 different countries around the world. The product price does not include shipping price. Depending on your location, customs duties may also be imposed. The majority of our customers are from the United States and we offer Free Shipping.
We ship all around the world so delivery times will depend on your country of residence.
We want to make sure you get your order as quickly as possible while keeping costs down so we can always give you the best deal!
We process orders within one to two days from the order date Mondays through Fridays. The orders are then shipped the next day after processing. Please note that we do not ship orders over the weekend.
After successfully delivering tens of thousands of orders to happy customers around the world, below are the typical time frames we have observed.
Estimated Shipping Time
The United States
Canada, Europe, Middle East
Australia, New Zealand
Mexico, Central America, South America
Please note order delivery time can be affected by holidays, weather conditions, customs laws and other variables out of your or our hands. Please understand we cannot be held responsible for these situations.
It may take anywhere from 2-4 business days for the tracking information to be displayed due to Customs and Regulations. If a tracking number is not found after this time period, here are some possible reasons:
The shipping company has not supplied us with most recent delivery information
The tracking information supplied to us is wrong
The order has already been delivered a long time ago and the shipping company has removed it from it’s systems
We suggest you can contact our Customer Service department in those situations and we will provide you with your tracking number via email or chat.
We will also contact the shipping company on your behalf and get any other information we can for you to help you get your items in a timely manner.
Even though you may not see a shipping update, your package is typically already on the way to you. Give it a few more days and you'll usually get it.
We work very hard to bring you the best deals at the best price so you can save money! In order to “hook you up” we may ship items in different packages. Please allow some time for all of your items to arrive based on the information shared on this page.
In the event that the package was returned back to us you will need to contact our Customer Service by calling1-833-734-8466 or emailing [email protected] We will be happy to arrange replacement for you in most cases.
As the recipient of the items, you will have sole responsibility for tracking your order and submitting necessary information to local customs or shipping companies.
If an item was returned to us for to unsuccessful delivery due to the recipient's being unable to follow-up or submit the necessary requirements or notification to the courier, we will not be able to process a replacement for you. In that case you may need to place your orders again.
Please note that we provide a tracking number to each customer for each order. It is the customer’s responsibility to track down their orders and where they are. Kindly contact your local shipping company or postal office to find out if the package has arrived at your location.
We are not responsible for any stolen packages or those misplaced by a Shipping company.
Your local customs office may require additional documents and may need more time to clear your package which may delay the estimated delivery time. Your order will be delivered to you by the local post office, a local courier, or an international shipping company.
Depending on your location, most orders will be delivered by your local postal company so you will get your package in the regular mail. If you are not home when the package is delivered, the shipping company may leave the order by your door, or a notice card may be left by the postal service to advise on how and where your delivery can be picked up.
The prices displayed on our website do not include taxes, which means you MAY be liable to pay for duties and taxes once you receive your order.
Additional import taxes, duties and related customs fees may be charged to you once your order arrives at its final destination. The specific decisions regarding Customs are primarily determined by your local Customs laws.
We cannot be held responsible for the payment of these Customs, duties, or tax charges. We are also not responsible for delays caused by the Customs Department in your country. For specific details of charges and delivery timelines, please contact your local Customs Office.
We always recommend to our valued customers to check SPAM/FOLDER if you have not received an order confirmation. If you still do not see it there, please feel free to contact our customer support and we’ll send it again right away.
If you need to change or cancel your order, please contact us immediately via [email protected]. You must cancel your order within 24 hours of placing your order.
This is because we process and ship orders quickly (so we can keep you happy!). Once our warehouse has processed your order, unfortunately we will not be unable to make any changes to your order because it’s already on it’s way to you.
Divino7™ adheres to very high industry standards security best practices to protect your personal information. Your credit card information and personal details are encrypted during the transaction transmission using SSL (Secure Socket Layer technology) and PCI compliance Level 1.
This the most widely used standard on the Internet for payment processing. Lastly, we do not sell, lease or otherwise distribute any personal customer information.
We strive our best to make your happy with every order. If there’s something that you’re not happy with in regards to your order (defective product, incorrect order or quantity, product damage during shipping, etc.) just contact us within 10 days of receiving your order.
We will be happy to assist you with your specific case and if your return is approved we will send you a replacement within 48 to 72 hours. Please do not return anything before contacting our Customer Service team by calling1-833-734-8466 or emailing [email protected]